A to Z Kinder Stuff

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Resources for Teachers and Parents

A to Z Kinder Stuff
A part of the A to Z Kids Stuff website


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FAQ

What do I need to read an ebook?

A to Z Kinder Stuff uses Adobe Acrobat for all our ebooks, since Acrobat is available cross-platform (both PC and MAC). Many new computers come with the Adobe Acrobat Reader. But if you do not have a copy you can download it free from Adobe's website.

How do I download my ebook after purchase?

After your purchase you will be redirected to a download page where you will be given a link(s) to download the ebooks. You will also receive an email with the download links in the email.

What if I forgot to download my ebook purchase?

If you missed the ebook download page after your purchase, or if you accidentally closed your browser window before it could download, don't worry. You can still download your ebooks. Check your email as you will receive an email with the download links in it.

If I have a problem with my order, who should I contact?

If you have any trouble downloading an ebook or have any questions about your order contact A to Z Kinder Stuff for customer assistance.

When I click the link in my email I get an error message.

Sometimes, free email service providers, like hotmail, may not allow you to download by clicking from their email. Try to copy and paste the download link to your browser location bar and press enter. Still having problems send us an email--customer assistance.

I did not receive any email containing the download link.

Please ensure that your email will accept emails from custsupport@atozkidsestore.com otherwise you may not get our response (and will no doubt blame us!!!).

Make sure to type your email address correctly. Check your spam/junk folder. Contact us with your details and we will send you a new email with the download links--customer assistance.


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